customer service

We compiled a list of answers to the questions we hear the most, but don’t hesitate to contact us if you want more information or have a question that is not listed here.

How can I figure out what size jumpsuit I should wear?
Please use your height to determine your size:
XS: under 5’3″ or 160cm S: 5’3″ – 5’6 ” or 160-168cm M: 5’7″ – 5’10” or 170-178cm L: 5’11” – 6’3″ or 180-191cm XL: 6’4″ or 193cm and over. Our onesies are knit and stretch with wear, so if you are between sizes, we would recommend sizing down.
What payment options can I use?
We accept Apple Pay, Paypal, Visa, Mastercard, and American Express.
What are your shipping options?
We currently ship with the United States Postal Service. If orders are in stock they will be shipped within three business days of order confirmation. If order is not currently in stock (backordered), please allow 2-3 weeks for delivery. Once we ship your order, you will receive an email providing you with shipment details, including the date of shipment and any tracking details. We do not require signature confirmation upon delivery, so please specify when ordering if you would like this option. Heathen is not responsible for lost, stolen, or unclaimed packages. Once an item ships we will send an e-mail with a tracking number and package delivery becomes the responsibility of USPS and the recipient.

If you have any difficulties placing international orders please contact us. Please note that Blamo is not responsible for any customs fees or import taxes that may be added when shipping to locations outside of the United States.

What is your return policy?
Customer satisfaction is important to us. In the event that any unused, undamaged, regular priced item does not meet your expectations, it may be returned within 15 days for credit (less shipping costs) or exchange, subject to item availability. Blamo will provide adequate packing and is not responsible for items damaged during shipping. We will pay the shipping cost if the return is a result of our error.
How do I return or exchange an item?

Items returned must be in new, unworn condition. Toy art must be returned in the original Blamo Box. We will issue a full credit (excluding delivery charges) upon receipt, or the item can be exchanged for a different size or color if specified. Please follow return instructions below:

  • E-mail us the information regarding the item you wish to return. Please include RETURN REQUEST and your invoice number in the subject line of the email.
  • Mail your return to:
    Blamo
    1048 Santee St., Suite 603
    Los Angeles, CA 90015
  • Please ensure that the parcel containing the returned item is clearly marked and securely sealed.
  • You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that will insure your goods and one that provides package tracking to avoid delays.
  • Once we receive the returned item we will process your return or exchange and you will receive a confirmation e-mail. Please allow 1-2 weeks from the time you mail your return/exchange for processing.

I have a coupon code, how do I use it?
Sweet! To use a coupon code, simply build an order in your shopping cart as normal. Once you’re ready to purchase, head to the checkout page. There you’ll find a space to enter your code under the CART TOTALS section. Be sure to click the redeem button and confirm that the coupon has been applied to your order total before proceeding with payment. If you have any issues, please contact us.
What is your privacy policy?
Blamo will not release or sell any of our customers information to any other third party solicitors, except for circumstances such as required or permitted by law and/or if we believe that such action is necessary to comply with a legal requirement, a court order, request by law enforcement officials, or other legal process, or to protect the rights, property, and safety of others or ourselves. In addition, we may need to transfer Personal Information to third parties who perform services on our behalf in your interest. For example, we may release personal information to third parties to fulfill customer orders, deliver packages, or to process credit card payments.

At times we may contact you by email when we have online sales or special promotions. If you wish to be removed from this list, please contact us.

How do I sign up for the Blamo Newsletter?
We typically send out our newsletter once a month, and offer exclusive specials, sales, and news on our latest season’s offering. You can sign up here. 

We pride ourselves on providing 5 star customer service. If you have additional questions or would like to let us know how we are doing, please contact us.